Privacy Policy

We understand the importance of protecting personal information and observe the Japanese law, "Act on the Protection of Personal Information.,".


Definition of Personal Information

This refers to information about individual customers, including the customer's name, address, phone number and other information that can identify a customer. This also includes other information which can be used to identify an individual in combination with other information.


1. How We Use Personal Information

We use personal information for the following purposes.
・When we send products and invoices, use the personal information supplied by the customer, such as the customer's name, address, and phone number.
・When we contact you to confirm an order and the method of delivery, we use the customer's name, address, email address, a description of the ordered items, and the total price of the purchase.
・We also use reviews and the results of marketing questionnaires to help us improve our service.
・We use personal information to answer customers' requests and inquiries.
・We display information which includes a description of the ordered items, and the total price of the purchase, to enable the customer to review the status of their order.


2. Protection of Personal Information

How we protect personal information:
・We adhere to the required company structure regulated by the “Act on the Protection of Personal Information” and other guidelines.
・We restrict the use of personal information to only those employees who handle customer service, and maintain strict rules regarding the storage and management of personal information.
・Regarding stored personal information, we protect it with a special authorization system which requires an account name and password that can only be accessed by company employees who are in charge of customer service. We strictly manage log-in information in order to prevent the leakage and loss of the account name and password.
・For the security of sending data pertaining to personal information over the internet, we use SSL, the current standard for trade and communication data encryption.
・On the assumption that an obstacle to the service does not occur, we periodically delete personal information after a certain time has passed.


Disclosure to Third Parties

・We never disclose personal information without the customer’s consent. However, the disclosure of personal information may become necessary by law, in case of legal proceedings and litigation, and with requests from public and governmental authorities within or outside your country of residence.

Order Flow

1. Add to your Cart
You can go back to the product page to continue shopping. In addition, you can change quantity or cancel items.
2. Go to check out
If you are a member, log in by using the e-mail address and password used during registration.
3. Payment
Shopping and Shipping fee, please pay by PayPal respectively.
4. Completion
After this, your ordered goods will be shipped within 24 to 48 hours except our holiday time. All items which you ordered in this site are shipped through Japanese EMS (Express Mail Service) system. The shipping cost is varied according to your address. Please wait for the arrival of the goods at ease.
 
If you have any questions or concerns about us and our products, please don't hesitate to email us at info@mitamura.co.jp